Refund and Returns Policy

Refund & Returns Policy

At Walishop, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward returns and refunds process. Please read the following policy carefully.

1. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

The item must be returned within 7 days of receiving your order.
The product must be unused, in the same condition as received, and in its original packaging, including all accessories, manuals, and documents.
Certain items, such as opened electronics or products marked as final sale, may not be eligible for returns.

2. Non-Returnable Items

We do not accept returns for:

Opened electronics, unless they are defective or damaged upon delivery.
Perishable goods, software, or downloadable products.
Products without proof of purchase (receipt or invoice).

3. Return Process

If you wish to return a product, please follow these steps:

Contact Us: Email our customer service team at info@walishop.com or call us at +237654802014 to initiate the return process. Provide your order number and the reason for the return.
Approval: Once we review your request, we will approve the return if it meets the criteria. You will receive instructions on how to return the product.
Shipping: Pack the item securely in its original packaging and send it to the address provided. You will be responsible for the cost of return shipping unless the product is defective or you received the wrong item.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email. If the return is approved:

A refund will be processed to your original method of payment within 7-10 business days.
If the product is found to be damaged or not in its original condition, we may deduct a restocking fee or reject the refund request.
Shipping fees are non-refundable unless the return is due to a defect or incorrect product.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

6. Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

7. Cancellation Policy

Orders can be canceled before they are shipped. If the order has already been shipped, it cannot be canceled, but you may still return it in accordance with our returns policy.